General

What size should I order?

The size conversion chart that is available on each product page will solve your sizing queries. All product sizes are mentioned with body as well as ready measurements to help you make a more informed buy. If you have detailed questions about the sizing of a particular product, we can further assist you by providing the exact product dimensions so that you can compare it with your own. Please get in touch with us at wendellrodricks.eshop@gmail.com with your queries.

Does Wendell Rodricks offer alterations?

If after purchase you find that your garment still does not fit you right, you can bring it or courier it to a Wendell Rodricks store to be altered at an additional fee, depending on the alteration type (for customers only in India). Email us at wendellrodricks.eshop@gmail.com to request for the same and we will get back to you with the process and pricing. However, once you have placed a request for alteration of a garment, you will not be able to return the item. Alterations are undertaken at additional charges, including shipping of the product.

I need help deciding what to buy. Can I speak to a stylist?

At Wendell Rodricks, we do not have stylists available online. However, we will make the experience a little more personal by getting you in touch with our core design team. They will help you find something specific to your needs in a particular style or for an occasion. Do send an email to wendellrodricks.eshop@gmail.com for further help, and if required you can be further assisted via a phone call.

I liked an outfit at a Wendell Rodricks store but it is not available online. How do I purchase it?

Please send us an email to wendellrodricks.eshop@gmail.com regarding the garment (along with an image or the design code of the same, if possible) that you are keen on purchasing. Our customer care team will get in touch with you within 24 hours if the product is still available.

Are the colors shown on the website accurate to the garments?

We strive to display the colors of the garment as accurately as possible on our website. However, we cannot give a 100% guarantee that the colors of the garment will match the colors viewed on an electronic device. Minimal variations may occur in colour or product detail on account of the hand-made appeal of the merchandise.

Can I place an order for an item that is out of stock?

For a sold out item, select the size of your choice and email us at wendellrodricks.eshop@gmail.com with your details and we will update you about the availability of the item.

Does Wendell Rodricks ship to multiple addresses?

One order can only be shipped to one address. However, if you require more than one item to be shipped to more than one address, you will have to make separate transactions per item.

What kind of packaging will my order be shipped in?

All merchandise from Wendell Rodricks will be signed, sealed and delivered in a signature Wendell Rodricks package that will ensure that your product will reach safely to its destination without any damage.

Is my packaging insured?

All items are insured against accidental damage and theft while in transit from our store to the shipping address. However, once your items have been delivered to your address, they are no longer covered under insurance. Upon arrival, if your box is damaged, we recommend that you either refuse the delivery or make a note while signing for it that you are accepting a damaged box.

How do I know that the products you sell are authentic?

Wendell Rodricks is a highly reputed and well recognized brand of the fashion authority for 25 years. Additionally, our flagship store in Goa has been operational since 1996. We assure you that we are an authorized online store/manufacturer and we only sell our own authentic designer wear brand.

How do I purchase a gift card?

Purchasing a gift card is as easy as purchasing an item. Simply, scroll down to the bottom menu of our website page and click on ‘Gift Card’, select the amount you desire and proceed to checkout.

How do I redeem a promotional code?

Simply enter your valid promo code at checkout to avail of the discount.

Does Wendell Rodricks have seasonal sales?

Yes, Wendell Rodricks has seasonal sales. Sign up for our newsletter to stay up to date with sale alerts.

Privacy

How do I opt out from receiving marketing-related emails?

We share our latest collections and offers via email. If you’d like to opt out, simply click the unsubscribe link at the bottom of our newsletter. For any other marketing communication, please write to us on rns.wendell@gmail.com

How long do you hold my information for?

We generally hold information for 7 years.

Can I ask you to delete my information?

Yes, you can write to us on rns.wendell@gmail.com

How do I update my information?

You can update your information at any time by logging in to your account on www.wendellrodricks.com

Do I need to register in order to place an order?

We recommend that all our customers register with us to avail of the following benefits:

  • Receive updates on the latest in-store offerings
  • Save your address for ease of future purchases as well as to view your order status
  • Make and manage your returns and exchanges (Only for India)
  • Get special promotional codes/ reward points.

However, you can also check-out as a guest or log in with Facebook or Instagram.

How do I register?

You can register by simply setting up an account with your email address and a password. You can also sign in using Facebook and Instagram. Once done, sign in to view what’s in your shopping cart.

I forgot my password. How do I change it?

If you have forgotten your password, simply click on ‘Forgot Password’ and you will be redirected to a page where you can reset it.

How can I change my personal details or shipping address?

Log on to our website and click on ‘My Account’ to change your personal details or shipping address.

How do I purchase an item or several items at Wendell Rodricks?

Online shopping is quite an easy procedure. Start by choosing your items, add them to your shopping cart and proceed to checkout where you can add your shipping details and pay online. An email and a text message will be send to your email address and phone number to verify that you have purchased a product from Wendell Rodricks.

Order tracking

How do I know if my order has been placed?

Once you have placed an order, you will receive an email confirmation and a text message stating that your order has been placed successfully.

How do I track my order?

Once you have placed an order, we will send you a tracking number/AWB through an email. You will be able to view the date your item is in process to the date of shipment to the date of your item being in the process of delivery.

I haven’t received all items that I have purchased. When will it be delivered?

If you have purchased multiple items, there is a fair chance that the items will get dispatched on separate days. Sign in to your account on our website and click on View ‘Track My Orders ’to know the status of each of your items.

How long will it take to receive my order?

The estimated delivery time for each product is mentioned on every product page. Please check the delivery time period while you proceed to checkout, as it may vary for every product. Once you have placed your order, we can give you information on the whereabouts of your package of your items in the ‘Track My Orders’ section of your account. Please note, we are not responsible for delays caused by destination custom clearances.

Order cancellations and refunds

Can I cancel my order once it has been placed?

You can cancel your order within 24 hours of placing the order. We do not provide refunds for any products once sold.

Which items can be returned?

Scarves/stoles and footwear with no damages of any kind (along with the price tag in their original packaging) are eligible for returns or exchange. Shoes can be returned provided they have been tried on a carpeted surface, and the soles remain undamaged.
Garments, scarves/stoles should not show wear and tear of any kind, including make-up, perfume or other stains. Since we keep a limited inventory, we may not have all sizes available at all times. In such cases, we will return the amount paid for the particular item as store credit in 24 hours. We do not provide refunds for products once sold. Please note that if we have made a mistake by sending you an incorrect product or garment size, we will accept the product and send you the correct product/garment size.

What is the returns and exchanges policy at Wendell Rodricks for India?

We accept refunds within 10 days after you have received your product. You will be refunded with store credit in 48 hours after we have received the product. Please visit our Returns & Exchange page for more details.

How do I return or exchange a product?

Visit the ‘My Orders’ page, you will be able to view a list of your past purchase items. Select the item you would like to return and click on the option that will be listed below as ‘Return an Item’. Click to proceed. Please note that items can be returned only within 10 days from date of purchase.

Can I return my outfit to a Wendell Rodricks store instead of shipping it back?

Yes you can. Please send an email to wendellrodricks.eshop@gmail.com stating that you would prefer returning an item to a Wendell Rodricks store near you. Please ensure that your item is returned along with the price tag (tagged to the garment/purchased merchandise) and in its original packaging. Returns of this nature will only be accepted within 2 weeks from date of purchase. Our store manager will attend to you and will be notified about your arrival prior to the date of return. You are eligible for returns or exchange only once the item has been checked and verified.

I have returned an item. When will I see the credit in my refund?

Once you have returned an item, the ‘Wendell Rodricks Design Space’ team will inspect the garment for quality check. In case a damage of any kind has been identified (wear and tear OR stains), we will not accept the return. However, if the garment is devoid of any damages, we will provide you with the amount paid for the garment in the form of store credit within 3 weeks of the inspection date.

My item has arrived damaged or incorrect. What do I do?

If we have made a mistake from our end by sending you an incorrect item, garment size or damaged item, please send us an email to wendellrodricks.eshop@gmail.com with a photograph and details of the issue related to the garment. We will replace it with the correct item/ garment size.

Payment related queries

Do I need to sign for my order upon delivery?

Due to the value of the goods we sell, we request to place your signature against your order once the items has been delivered successfully to your address.

What are the payment methods you accept?

We accept Visa, MasterCard, American Express and Maestro credit and debit cards. You may also opt for Net Banking.

When will I be charged?

If you pay by credit or debit cards, you will be charged immediately after your order is placed successfully.

Is it safe to use my credit card?

Wendell Rodricks accepts credit card payments through a secure online server, as we realize the importance of the security of your details. 

What are your shipping charges? 

  • Rs.100/- shipping charges is applicable to customers in India. For customers outside India, the shipping charges are converted into local currency below –

 Customer’s Order Size

 

From:To:Shipping Charge:
$ –$49.99$9.99
$50.00$99.99$14.99
$100.00$149.99$19.99
$150.00$199.99$24.99
$200.00$249.99$34.99
$250.00$399.99$44.99
$400.00$599.99$54.99
$600.00& Above$64.99
What additional duties and taxes will I have to pay?

All product prices for customers in India are inclusive of all taxes and duties. For customers overseas, all product prices (on a Delivery Duty Unpaid basis) displayed are exclusive of all import duties. As a recipient, you are liable for all import duties, customs and local sales taxes levied by the country you reside in, for which payment of these at the time of delivery is necessary to release your order from customs on arrival.

Do you ship to my country? Which currency can I buy in?

We ship to 200 countries in the world and accept only Indian Rupees and US dollar currencies. (Note – For customers outside India, only US dollar currencies are accepted by default.)

Still have a query?

Didn’t find an answer to a query that you were looking for? Kindly email us at wendellrodricks.eshop@gmail.com and we will get back to you within the next 48 hours. You can also contact us at customer care on +91 —————- from Monday-Saturday (10am-6pm IST).